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FAQ

Each candle comes with a dust cover or label describing the burning instructions.

Trim your wick to ¼” before each burn. Allow the melt pool to reach the edges of the container before extinguishing. This is roughly 3 to 4 hours for our signature boxed candles and 2 to 3 hours for our votive candles. The rule of thumb is 1 hour for each inch of the container’s diameter. This will allow the candle to burn cleanly and evenly. Candles have memory so if you extinguish it too quickly, you may experience tunneling.

To prevent fire and serious injury, burn your candle within sight. Keep away from drafts. Keep out of reach of children and pets. Never burn your candle on or near anything that can catch fire.

Each candle is made from the finest, local and ethically sourced materials. We use simple, high-quality ingredients, free of any potentially harmful additives. We choose to work with premium soy wax as it burns cleanly, consistently and longer than traditional paraffin candles. Soy wax is also natural and washes away easily with a soap and water. 

Our fragrance is the highest quality, cosmetic-grade. We use a combination of natural, essential oils and perfume-grade fine fragrance. 

We use 100% cotton wicks free from any metal cores.

When burning according to our recommended instructions, our signature box candles will burn for approximately 60 hours and our votive candles for approximately 30 hours.

Each candle produces a rich, long-lasting fragrance that gently fills the room. While it does help to eliminate odors, it’s not specially designed to be a room deodorizer.

All orders are generally processed within 1 to 3 business days. Due to COVID-19, processing times may be increased.

We’ve negotiated rates with major carriers for fast, reliable service. Typical shipping times are between 1-5 business days in Canada and 5-7 business days in USA. Actual delivery times depend on origin, destination, weather conditions and other factors.

For international orders, shipping costs are calculated by weight and volume. We do not charge any additionally fees or overhead for packaging. You may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of Vancouver Candle Co.

We offer local studio pick ups on Friday only between 10 am - 2 pm. Please select studio pick-up at check out. All orders must be processed and paid in advance. Once your order is ready for pick-up, you will receive a fulfillment email.

Yes, we offer wholesale and bulk discounts. For wholesale orders, please visit our wholesale page. Minimum order quantities and annual purchase amounts are applicable in order to maintain active wholesale status.

Unfortunately we do not do any custom work.